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We know you may have a few questions.


We tried to think of most of them so we can provide you with the answers.  There are some others that will come up and please feel free to ask us.  Here are a few that we can answer for you now.

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  • Will the parts be ordered before I drop off my car for repairs?

    We generally order your vehicle's parts at the time we write the estimate.
    We typically schedule your vehicle for drop-off a days after the initial estimate, unless it’s found unsafe to drive.
    If that is the case, we will help you arrange for a rental vehicle as soon as possible.
    This enables us to provide a faster turnaround time and aids to maximize our work flow space.
  • If my vehicle's frame is damaged is the car a total loss?

    A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle.
    Nowadays, most cars are built using unibody (frame and body as one) construction.
    Our highly skilled technicians, with the aid of our state-of-the-art measuring system, can return your vehicle to its original factory specifications.
    If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
  • Can you match my car paint color?

    Today's modern factory finishes incorporate multiple layers of highly specialized paints. Elite Euro Cars Collision Services has made a major investment in a spray booth and paint system and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches.
    We take special pride in our ability to match factory finishes as the final step in the restoration process.
  • How long will the repairs take?

    Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle.
    Be sure to check with your advisor for the specifics on your vehicle.
  • How can I get a rental car?

    If you need a rental car, we can help you make the necessary arrangements.
    Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant.
    Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
  • How will I know when my car is done?

    You will be notified when your vehicle is ready to be picked up.
    We will call, email, or text you with the latest status on your vehicle.
    Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.
  • Is there a warranty on the repairs to my vehicle?

    Elite Euro Cars Collision Services guarantees all repairs with a Limited Lifetime Warranty.
  • What forms of pyment do you accept?

    The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card.
    We accept American Express, Visa, MasterCard & Discover.
    Of course, cash and checks are always welcome.