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We Work ONLY Your Behalf, to help ensure that you are indemnified wholly by the at-fault Insurance Company.

Insurance companies only write an estimate based on what they can see. It is up to the repair facility to write a thorough blueprint for corrective repairs since we offer the warranty for the repairs completed on your vehicle.

Remember, you have the right to decide that Elite Euro Cars Collision Services will work on your vehicle. You make this important decision, not your insurance company.

Insurance companies will direct you to the shop on their “Direct Repair Program”.

Sounds easy right?

These shops are contracted with the Insurance Company to do work at a lower cost which leads to lower quality and unsafe repairs.

Our responsibility is to the Vehicle Owner because you are our Customer, not the insurance company.

Listen for carefully crafted scripts to “Direct” or “Steer” you.

Whether you choose our shop or another community member, remember you have the right to take your car to your “Shop of Choice”.

  • Here are some phrases you may hear when you call your auto insurance company to file your claim and tell them you want your car repaired at our shop:
“They are not one of our network shops, so we can’t guarantee the repairs”.
  • We guarantee our work, not the insurance company. If you have a problem, it is not the insurance company that pays to fix the problem. The insurance company comes back to that shop and requires them to fix it and the shop uses their own guarantee.
“If you go to them, we can’t get our adjuster out for several days, by going to a network shop we can get to it right away.”
“Claims take longer to settle if you use a shop out of our Direct Repair Program.”
“If they charge more than the prevailing rate and you may have to pay the difference in the cost to repair your car. “
  • Insurance staff appraisers are required to appraise your vehicle within 72 hours in most companies (check your policy). It normally only takes longer for “our shop” to get paid since we are not a preferred shop.

You Need This

If your looking to change your insurance company, make sure you download this form and interview them! This could save you time and money later.

Frequently Asked Questions

  • Where Do I Get My Claim Number?

    Claim numbers are issued by your insurance company at the time you report your accident.
    Just jot it down and bring it in when you come to begin the repair process.
    Elite Euro Cars Collision Service will do the rest.
  • Do I have to pay my deductible?

    The amount of deductible that you will be responsible for is determined by your insurance policy.
    Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department.
    If you aren't sure about your deductible, you can call your agent and he or she will tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
  • Who do I pay my deductible to?

    If your deductible is not waived, it will be your responsibility to pay Elite Euro Cars Collision Services when you pick up your vehicle.
    If you aren't sure about your deductible, you can call your agent and he or she will tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
  • What are betterment charges?

    Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process.
    These betterment charges are determined by your insurance company and are pro-rated based on the actual miles on your vehicle.